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System Customization
Groups, Access rights
Channel settings
Using Your Own SMTP Server
Management of Departments (Company Departments)
User status in the system
Creating a ticket and sending a letter to the client
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More articles: 3
Extra Capabilities
Individual Fields in the Ticket
Customer Satisfaction Rating
Working with partners, mentioning the user
Tags
TOTP
Security/Authorization
Widget Customer Portal to the Site
More articles: 5
Dispatcher, Automation
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Chat-bot from Wikibot
Dispatcher - Rules - Basic information and concepts
Configuring Conditions for Rules
Actions in Rules Manager
Web Hooks
Work with Applications
Printing an Application
Individual Fields in the Ticket
Time spent tracking (billing)
Macroses
System usability
Account Managers
Reporting and analytics
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Yandex Datalens
Analytics
Printing an Application
Chat agents report
Chat channel report
Time spent tracking (billing)
Knowledge base
Omnichannel
Omnichannel management
Operator's workplace
Chat agents report
Chat channel report
Request channels
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More articles: 9
Integration, API
Postman collection
Uploading companies by API
Widget Customer Portal to the Site
Connecting Jira to HelpDeskEddy
IP telephony
Integration with IP telephony via API
Other
Payment - SaaS Version
Box Version
