HelpDeskEddy
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System Customization

  • Groups, Access rights
  • Channel settings
  • Using Your Own SMTP Server
  • Management of Departments (Company Departments)
  • User status in the system
  • Creating a ticket and sending a letter to the client
  • Using your domain name
  • More articles: 2

Extra Capabilities

  • Individual Fields in the Ticket
  • Customer Satisfaction Rating
  • Working with partners, mentioning the user
  • Tags
  • TOTP
  • Security/Authorization
  • Widget Customer Portal to the Site
  • More articles: 5

Dispatcher, Automation

  • Dispatcher - Rules - Basic information and concepts
  • Configuring Conditions for Rules
  • Actions in Rules Manager
  • Web Hooks

Work with Applications

  • Printing an Application
  • Individual Fields in the Ticket
  • Time spent tracking (billing)
  • Macroses
  • Account Managers

  • Analytics
  • Printing an Application
  • Chat agents report
  • Chat channel report
  • Time spent tracking (billing)

Omnichannel

  • Omnichannel management
  • Operator's workplace
  • Chat agents report
  • Chat channel report

Request channels

  • Channel settings
  • Using Your Own SMTP Server
  • Integration with Telegram
  • VK integration
  • Instagram integration
  • Viber integration
  • Widget Customer Portal to the Site
  • More articles: 2

Integration, API

  • Widget Customer Portal to the Site
  • Connecting Jira to HelpDeskEddy

IP telephony

  • Integration with IP telephony via API

Other

  • Payment - SaaS Version
  • Box Version

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