System Customization

• Groups, Access rights
• Channel settings
• Using Your Own SMTP Server
• Management of Departments (Company Departments)
• User status in the system
• Creating a ticket and sending a letter to the client
• Using your domain name
• More articles: 2

Extra Capabilities

• Individual Fields in the Ticket
• Customer Satisfaction Rating
• Working with partners, mentioning the user
• Tags
• TOTP
• Security/Authorization
• Widget Customer Portal to the Site
• More articles: 5

Dispatcher, Automation

• Dispatcher - Rules - Basic information and concepts
• Configuring Conditions for Rules
• Actions in Rules Manager
• Web Hooks

Work with Applications

• Printing an Application
• Individual Fields in the Ticket
• Time spent tracking (billing)
• Macroses
• System usability
• Account Managers

• Analytics
• Printing an Application
• Chat agents report
• Chat channel report
• Time spent tracking (billing)

Omnichannel

• Omnichannel management
• Operator's workplace
• Chat agents report
• Chat channel report

Request channels

• Channel settings
• Using Your Own SMTP Server
• Integration with Telegram
• VK integration
• Instagram integration
• Viber integration
• Widget Customer Portal to the Site
• More articles: 2

Integration, API

• Widget Customer Portal to the Site
• Connecting Jira to HelpDeskEddy

IP telephony

• Integration with IP telephony via API

Other

• Payment - SaaS Version
• Box Version