In order to connect the Viber bot to our system, you need to create a Viber bot first.
Please visit the partners page https://partners.viber.com/login and log into your account (or create a new one). In case you are a Viber user and do not remember the login password, please restore it.
After logging into your account, you need to create a bot account:
You can also add a picture, description, website, category, location etc.
You have to accept the terms and conditions, and then create an account:
After this you will see the name of the bot in the upper left corner, and by clicking the Info button you will be able to view all the necessary information about the bot including its token:
The token is necessary to link the bot to HelpDeskEddy.
Log into your system. Go to Management à Inbox settings then press ‘Add channel’.
Then paste the API token into the ‘Bot key’ field and click the ‘Synchronize and save’ button.
If the connection was successful, you will receive a confirmation that the settings have been successfully saved.
To confirm bot creation, please proceed to the Viber site and fill out the form: https://pabotform.viber.com/bot.html
If the linked bot receives a message, it will be registered as a generic ticket in HelpDeskEddy system. Viber contact will be added to the user card as well.
Here is an example of what it looks like on the client’s side:
And this is what it looks like in HelpDeskEddy interface: