Each customer company (organisation) can be assigned a manager. Assigned manager will get access to all tickets submitted from that company. Assigned manager could also be the head of the customer organisation, who wants to view all tickets in your Customer support system from his/her employees.
In order to assign a "manager," go to the system management à Customer Companies à Edit the Necessary Company à Company Managers: mark the necessary user (can be several).
* Customer companies - in case the customer company has several employees who contact your support service. Using the name of the company you can run reports on the customer’s company, view all tickets from this customer - without being tied to a particular user and his/her tickets.