This article describes the convenient features of the system, the knowledge of which can significantly accelerate the work with HelpDeskEddy system.
Follow hotkeys are available:
- Creation of a new ticket - ALT + N;
- Place the cursor on the search line - ALT+ S;
- Create a ticket, send a reply - CTRL + ENTER;
- Close the ticket - ALT + X;
- Take the ticket - ALT + M;
- Write a comment - ALT + A;
- View history - ALT + H;
- Open client card - ALT + C;
- Equipment - ALT + R;
- Page navigation - CTRL + LEFT ARROW (previous page), CTRL + RIGHT ARROW (next page);
Quick search: in case you want to go to a certain ticket using its unique number (ID), just type #ticketNumber in the search (for example: #1234).