System usability #115

This article describes the convenient features of the system, the knowledge of which can significantly accelerate the work with HelpDeskEddy system.

Follow hotkeys are available:

  • Creation of a new ticket - ALT + N
  • Place the cursor on the search line - ALT+ S
  • Create a ticket, send a reply - CTRL + ENTER
  • Close the ticket - ALT + X
  • Take the ticket - ALT + M
  • Write a comment - ALT + A
  • View history - ALT + H
  • Open client card - ALT + C
  • Equipment - ALT + R
  • Page navigation - CTRL + LEFT ARROW (previous page), CTRL + RIGHT ARROW (next page)

Quick search: in case you want to go to a certain ticket using its unique number (ID), just type #ticketNumber in the search (for example: #1234);

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